Wildzy Privacy Policy

Wildzy respects the privacy of every user and is committed to protecting personal data collected through its website and other online services. This Privacy Policy sets out what information is gathered, how it is used, stored, shared and safeguarded, and what choices and rights users have regarding their personal data. It applies to visitors, registered account holders and anyone who interacts with the casino and sportsbook offering. Wildzy processes personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy laws. Users are encouraged to read this policy carefully to understand how their information is handled.

Wildzy uses collected personal data to operate, maintain and improve its casino and sportsbook services for users across the United Kingdom. Information is processed to manage accounts, verify identity, process transactions and deliver the features requested by each user. Data also supports service improvement, analytics, marketing communications and compliance with gambling and financial regulations. All processing activities are carried out only where a lawful basis applies, such as consent, contract performance or legal obligation. The list below outlines the main purposes for which personal data is used.

• Creating and managing user accounts;
• Verifying identity and age in line with licensing requirements;
• Processing deposits, withdrawals and other financial transactions;
• Providing customer support and responding to enquiries;
• Detecting and preventing fraud, money laundering and problem gambling;
• Improving website functionality, games and betting markets;
• Sending service updates and, where consented to, marketing communications;
• Conducting analytics to understand how the Services are used;
• Complying with gambling, tax and financial regulations;
• Maintaining records required by law or regulatory authorities.

All processing described above, including the collection and use of personal data, is carried out transparently and on a lawful basis. Wildzy does not use personal data for purposes beyond those described in this policy without informing users and, where required, obtaining further consent.

Cookies and similar technologies are small files stored on a user’s device that help Wildzy provide and improve its services. These technologies allow the website to recognise returning users, keep them signed in and remember preferences such as language or display settings. Cookies also support analytics, helping Wildzy understand how the Services are used so that games, betting markets and site performance can be improved over time. Certain cookies are used for security purposes, including detecting unusual account activity and preventing fraud. Different cookies are stored for different periods depending on their purpose. Some expire once a browsing session ends, others are retained for longer to support analytics or preference settings. Users can manage or disable cookies through their browser or device settings where supported, although doing so may affect certain features of the website.

Wildzy may share personal data with trusted external providers when necessary to operate, maintain, improve or secure the Services, or to meet legal obligations. Data is only shared for legitimate business purposes and is subject to contractual and legal safeguards designed to protect user information. The categories of recipients who may receive personal data include the following.

• Cloud hosting and infrastructure providers that store and process data on behalf of Wildzy;
• Analytics providers that help assess how the Services are used;
• Payment processors that handle deposits, withdrawals and transaction verification;
• Identity verification and authentication providers used to protect account security;
• Customer support platforms used to manage enquiries and complaints;
• Regulatory bodies, law enforcement and legal authorities where required by law;
• Providers supporting fraud prevention and measures against money laundering;
• Business partners involved in delivering specific features of the Services.

Personal data is shared only where necessary and appropriate safeguards, including confidentiality and data protection obligations, are applied to protect user information.

Personal data may be transferred to and processed in countries outside the United Kingdom when necessary to provide the Services or to work with trusted service providers located elsewhere. Where such transfers occur, appropriate safeguards are applied to protect personal data in accordance with UK data protection law. The circumstances and protections associated with these transfers are summarised below.

• Data may be processed by service providers based outside the United Kingdom, including cloud hosting and payment providers;
• Transfers may occur where a service provider operates in a country recognised as offering an adequate level of data protection;
• Standard contractual clauses or equivalent legal mechanisms may be used where adequacy decisions do not apply;
• Providers receiving personal data are required to apply security measures consistent with UK data protection standards;
• Data may be transferred to support fraud prevention, regulatory reporting or customer verification processes;
• Users may request further information about the safeguards applied to a specific international transfer.

The Services may contain links to external websites, applications or platforms that operate under their own privacy policies. Wildzy is not responsible for the privacy practices, content or policies of any external service reached through these links. Before interacting with external services, users should keep the following in mind.

• External links are provided for convenience and do not imply endorsement by Wildzy;
• Wildzy has no control over how external websites collect, use or protect personal data;
• Privacy policies of external services may differ significantly from this Privacy Policy;
• Personal data submitted to an external website is governed by that website’s own terms and policies;
• Users are encouraged to review the privacy policy of any external service before sharing personal information;
• Wildzy accepts no liability for losses or damages arising from the use of external websites or services.

Users can access, update or correct much of their personal information directly through their Wildzy account settings. Where direct account options are not available, users can contact Wildzy’s support or data protection team to request access, correction or deletion of their personal data. Requests may be subject to reasonable identity verification to confirm that information is only shared with, or acted upon for, the rightful account holder. Wildzy reviews all privacy requests promptly and in accordance with applicable data protection law. This approach reflects Wildzy’s ongoing commitment to protecting personal information and respecting the privacy rights of every user.